Privacy policy.

1. Who We Are

Remedy Plumbing & Heating LLC is a Wisconsin plumbing service company based in Fond du Lac. When this policy refers to "we," "us," or "our," we mean Remedy Plumbing & Heating LLC.

2. Information We Collect

When you contact us by phone, text, or through our website form, we may collect:

• Your name and contact information (phone number, email, service address)
• Details about the plumbing issue or project you're asking about
• Photos you choose to send us by text
• Payment information needed to bill for completed services

We do not collect any sensitive personal information, financial account numbers, or government-issued ID information through our website.

3. How We Use Your Information

We use the information you share with us only for these purposes:

• To schedule your service appointment
• To quote pricing and follow up on your request
• To complete the plumbing work you hired us for
• To send invoices and payment receipts
• To occasionally check in with past customers about ongoing service needs (you can opt out anytime)

We do not sell, rent, or share your information with marketing companies or data brokers.

4. Third-Party Services

Our website may use standard analytics tools (like Google Analytics) to help us understand how visitors use the site. These tools may collect anonymized data about your visit, such as pages viewed and time spent on each page.

If we use a third-party form provider (like GoHighLevel) to handle the contact form on our site, your form submission is transmitted through that provider's systems before reaching us. Those providers have their own privacy policies governing how they handle data.

5. Text Messages

If you text us at 920-960-2133, we may save the conversation history and any photos you send to help complete your service request. Standard message and data rates from your carrier may apply.

6. Cookies

Our website may use minimal cookies to remember your session preferences. We do not use cookies for advertising or tracking across other websites.

7. Data Security

We take reasonable precautions to protect your information from unauthorized access. That said, no system is 100% secure. If you ever have a concern about how your data is being handled, contact us directly at 920-960-2133.

8. Your Rights

You can ask us at any time to:

• Tell you what information we have about you
• Update or correct information we have
• Delete your information (subject to legal record-keeping requirements for completed services)
• Stop sending you any optional communications

Send these requests to the phone number or email address on our Contact page.

9. Children's Privacy

Our website and services are not directed at children under 13. We don't knowingly collect personal information from children.

10. Changes To This Policy

We may update this policy from time to time. When we do, we'll update the "Last Updated" date at the top. Material changes will be communicated more directly when possible.

11. Questions?

If you have questions about this policy or how we handle your information, contact us:

• Phone or text: 920-960-2133
• Service area: Fond du Lac, Wisconsin & the 60-mile region around it